TSPMA membership accounts and Core Curriculum FAQ

Core Curriculum Ticketing & Check-In

How Memberships, Purchases, and Event Attendance Work

Our Core Curriculum classes are designed for school district facility staff (maintenance, custodial, operations, facility directors, etc.). Each in-person class is tied to an online course and tracked through our system so that staff can receive proper credit.

This page explains:

• How logins and purchases are connected to each staff member
• How districts can purchase on behalf of staff
• How tickets and check-in work at live events
• What to do if a staff member is not showing up as expected
• How provisional attendance is handled

1. Memberships, Logins, and How Purchases Are Assigned

Each facility staff member who attends a Core Curriculum class has a student record in our system. That record is tied to their TSPMA login, and that’s how we track:

• Course access
• Event tickets
• Completion and credit

How a purchase gets tied to a staff member

When a course is purchased, it is automatically assigned to the account that is logged in at the time of purchase.

This means:

• A secretary or district admin can absolutely make purchases on behalf of staff.
• To assign the course to the correct staff member, the secretary simply needs to be logged into that staff member’s TSPMA account when completing the purchase.
• Once the purchase is complete, the course and any related tickets are attached to that staff member’s login and will show up correctly for check-in and completion.

Example

• A facility staff member named Alex needs a Core Curriculum course.
• Alex (or the secretary) logs into Alex’s TSPMA account.
• The secretary uses the district card to purchase the course while still logged into Alex’s account.
• The system automatically assigns the course and event ticket(s) to Alex.

For multiple staff members, this process is simply repeated so that each person has:

• Their own TSPMA login, and
• Their own courses and tickets assigned correctly.

2. District / Group Admin Responsibilities

Your district has a group membership (The person who purchased your annual TSPMA membership):

The district/group admin is responsible for:

• Making sure each facility staff member has their own TSPMA login.
• Ensuring that, when a course is purchased for a staff member, the correct staff account is logged in.

This helps ensure that:

• Staff appear correctly on event check-in lists, and
• Completion can be recorded under the right name.

3. If Courses Were Purchased Under the “Wrong” Login

In some cases, courses may have been purchased under:

• A secretary’s account, or
• A general office account, instead of the individual staff member’s account.

If courses purchases need to be moved to specific facility staff members:

Email: info@tspma.org

Please include:

• School District name
• Order number(s), if available
• Name and email of the person who originally made the purchase
• For each course seat that needs to be reassigned:
  • Facility staff full name
  • Facility staff email (their TSPMA login)
  • The course(s) that should be transferred to that staff member

We can then update those records so that:

• Each staff member owns their course under their own login, and
• Attendance and completion can be tracked accurately going forward.

4. Before the Event: How Tickets Usually Work

Most Core Curriculum events follow this pattern:

1. A facility staff member has their own TSPMA login.
2. They are enrolled in the online course that is connected to the in-person event.
3. When registration is completed, a ticket for the event is created under that staff member’s account.

Depending on how the event is set up, the staff member will either:

• Receive an email with ticket details, or
• Be able to claim their ticket/attendance via the mobile phone check-in page when they arrive.

5. At the Event: The Check-In Page

When facility staff arrive at a live class, they’ll see a Check-In Page on a tablet, laptop, or their own phone.

They can reach this page by:

• Scanning a QR code posted at the event, or
•  Using a direct link provided in emails or by the instructor.

The Check-In Page has three options:

1. “I Have a Ticket”
2. “I Purchased the Course (No Ticket Yet)”
3. “I Haven’t Purchased the Course and Don’t Have a Ticket”

The staff member should choose the option that best describes their situation.

6. Option 1 – “I Have a Ticket”

Use this option if:

• The facility staff member is already registered for the event, and
• A ticket has been created for their account.

How it works:

1. Open the Check-In Page.
2. Under “I Have a Ticket”, the staff member finds their name in the list.
3. They tap “Check In.”

The system then:

• Marks them as checked in for that event.
• If they try to check in a second time, they’ll see that they are already checked in, and their name will appear as such.

7. Option 2 – “I Purchased the Course (No Ticket Yet)”

Use this option if:

• The staff member has their own TSPMA login,
• They are enrolled in the course connected to this event,
• Any required membership is active, and
• They do not yet see a ticket for themselves.

The system will automatically list staff who:

• Are enrolled in the linked course,
• Are eligible to attend, and
• Do not already have a ticket.

How it works:

1. Under “I Purchased the Course (No Ticket)”, the staff member finds their name.
2. They tap “Claim Ticket & Check In.”

The system then:

• Creates a ticket tied to their account, and
• Immediately marks them as checked in.

If a staff member believes they should be able to use this option but does not see their name, they should speak with event staff or their district admin.

8. Option 3 – “I Haven’t Purchased the Course and Don’t Have a Ticket”

Use this option if:

• The staff member is attending the event,
• They are not yet enrolled in the course, and
• They do not have a ticket.

This records them as provisional attendance so we know they were present, even if registration/payment needs to be completed later.

How it works:

1. 1. Under “I Haven’t Purchased the Course and Don’t Have a Ticket”, the staff member fills in:
      • First Name
      • Last Name
      • Email Address
      • School District
   2. They tap “Submit Provisional Attendance.”

The system then:

• Stores their information as a provisional attendee for that event.
• Allows the TSPMA team to match that attendance once course enrollment and/or payment is finalized.

Note: Provisional attendance by itself does not guarantee course completion credit.
Credit is granted once enrollment/payment and any course requirements are completed.

9. Common Situations

Staff member is present but doesn’t appear on the list

A staff member may not appear if:

• The course is not assigned to their login,
• Their membership is expired (if required), or
• The course was purchased under a different account.

What to do:

• Have the staff member use Option 3 – Provisional Attendance.
• Confirm that they are using the correct email for their TSPMA login.
• The district/group admin can then contact info@tspma.org if a course needs to be reassigned.

Courses previously purchased under a general or office login

If the district has older purchases under a single office/secretary login and wants them attached to individual staff accounts:

• Gather the list of staff and which courses they should have.
• Email info@tspma.org with:
• District name
• Order details (if available)
• Purchaser account
• The mapping of course → staff member (name + email)

TSPMA can then update those records so future events and completions track correctly.